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Return & Refund Policy
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Simple, Transparent & Customer-FriendlyReturn & Refund Policy
We make returns rare, but when you need one, we make it effortless. Here’s exactly how it works.
Last Updated: 20 / 05 / 2026
At A Glance
Quick Highlights
The essentials of our return & refund promise, summarised before the full details below.
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7-Day Return Window
Request a return within 7 days of delivery.
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Free Return Pickup
We collect from your doorstep at no extra cost.
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Fast Resolution
Requests are reviewed and resolved quickly.
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Store Credit Option
Easy store credit to shop your favourites again.
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Customer Support
A friendly team to guide you at every step.
How It Works
The Return Process
Four simple steps from request to resolution, designed to be quick and hassle-free.
1
Contact Support
Email us at support@silicox.in within 7 days of receiving your order.
2
Share Order Details
Send your order number, the issue, and clear photos of the product and packaging.
3
Return Approval
Our team reviews and confirms your request, usually within 24–48 hours.
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Pickup & Resolution
We arrange a free pickup and process your replacement or store credit promptly.
AReturn Eligibility
We accept returns in the following situations, provided your request is raised within the 7-day window:
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Damaged Items
If your glassware arrives broken or damaged in transit, we’ll make it right with a replacement or store credit.
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Wrong Items
Received the wrong product? We’ll arrange a return and send the correct item or issue store credit.
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Change Of Mind
Returns may be accepted if the item is unused and in its original, undamaged packaging.
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Customer tip. To qualify, raise your request within 7 days of delivery and keep the product unused with all original packaging and tags intact.
BRefund & Store Credit
Approved returns are resolved through a replacement or convenient store credit. Here’s how it works:
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Quality Check Process
Once we receive your returned item, our team inspects it to confirm it meets the return conditions.
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Store Credit Timeline
After a successful quality check, store credit is issued to your account, typically within 3–5 business days.
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Credit Validity
Your store credit is valid for 12 months and can be applied to any SILICOX purchase.
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Customer Benefits
Shop flexibly, use your credit on any product, anytime, with no pressure to decide right away.
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Transparent & fair. We’ll always keep you updated by email at each stage, from approval to the moment your store credit is ready.
CNon-Returnable Situations
To keep things fair for everyone, a few situations fall outside our return policy:
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Used Products
Items that have been used, washed, or show signs of wear cannot be returned.
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Damaged Packaging
Returns without the original packaging, or with damaged packaging, may not be accepted.
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Late Requests
Requests made after the 7-day return window has closed are not eligible.
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Natural Handmade Variations
Slight variations in colour, finish, or size are natural to glassware and are not considered defects.
Make It Easy
Helpful Tips
A few simple habits that make any return quick, smooth, and stress-free.
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Keep Invoice Safe
Hold on to your order invoice, it helps us process any request faster.
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Record Unboxing
A short unboxing video makes it easy to report any transit damage.
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Contact Support Quickly
Reach out within 7 days so we can resolve things smoothly.
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Check The FAQ
Many quick answers live in our FAQ, a great first stop.
Customer First
Why Customers Love Our Policy
Returns done right, fair, fast, and built around you.
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Free Pickup
No courier hassle, we collect from your door.
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Fast Resolution
Quick reviews and speedy outcomes.
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Customer First
Fair decisions that respect you.
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Hassle-Free Process
Clear steps, no fine-print surprises.
Peace Of Mind, Guaranteed
Shop With Confidence
We make returns rare, but when needed, we make them right.
Here To Help
Need To Start A Return?
Reach out and our team will take care of the rest.