How to Return or Replace Your Silicox Product: 4-Step Process

We guarantee your complete satisfaction with every purchase. That’s why we’ve created this simple, transparent policy to make returns and refunds absolutely effortless for you.

🔍 Our 7-Day No-Stress Return Policy

First and foremost, you can return most items within 7 days of delivery. However, these conditions apply:

For damaged/defective items:
- Notify us immediately (within 24 hours is best)
- Provide clear photos/video of the issue
- Keep all original packaging
For wrong items shipped:
- Contact us within 48 hours of delivery
- Do not open or use the product
For change of mind:
- Item must be unused and unopened
- Original tags and packaging must be intact

Pro Tip: We strongly recommend recording your unboxing – it helps resolve issues faster!

⚡ Lightning-Fast Refund Process

Once we receive your return:
✅ Quality check completed within 2 business days
✅ Store credit issued within 3-5 days
✅ Valid for 90 days on our entire collection

Important Note: While we don’t offer cash refunds, our store credit never expires and gives you complete flexibility.

❌ When Returns Aren’t Possible

Unfortunately, we can’t accept returns if:

The item shows signs of use or wear
Original packaging is damaged/missing
Request is made after 7 days

Exception: Handmade items may have natural variations – these aren’t considered defects.

📦 How to Start Your Return

Contact our support team via:
- 📧 Email: support@silicox.in
- 📞 Phone/WhatsApp: +91-9327176336
Share your order number and reason for return
Wait for return approval (typically within 24 hours)
Schedule free pickup at your convenience